Safety Protocols

The Province has given us the green light to open.
​Please be patient while we implement our new procedures & policies.

Due to the anticipated social distancing measures and new cleaning requirements that will be needed as Pine Grove Resort re-opens, please expect the The Grove experience to be a bit different this year for the comfort and safety of our guests, staff and ourselves.

Covid-19 Protocols in Place

The safety of guests & staff is our utmost priority. Here are some updates that we are working on for this year.

• We daily monitor the covid-19 situation, through the government, sector organizations and health notices
• Appropriate signage is posted at the office and various other areas to inform and remind guests & staff of our safety measures
• Guests will be provided with a waiver via email before they check-in and it needs to be signed & dated
• Staff is provided with disposable gloves and sanitizing tools for use in cleaning & disinfecting, masks are also available
• Before guest arrival the cottages will be thoroughly cleaned & sanitized following the required practices set out by the province.
• Sanitizing of the cabins includes all commonly touched areas such as picnic tables, garbage cans, light switches, door knobs, toilets, taps, handrails, counter tops, fridge, stove, washroom, bed frames etc.
• Cabins & rooms are not restricted to members of the same household; however, individuals should maintain as much separation as possible.
• We ask that guests bring all their own bedding & towels, including pillows for their stay, if at all possible. Guests will take their linens home with them upon their departure.
• In the campgrounds each site will be cleaned & sanitized prior to arrival including outhouse No group camping on sites will be permitted, double sites will not be booked.
• Advance reservations only. No walk-in or day of reservations will be booked.
• Guests are required to self-assess before arrival. Any guests exhibiting or experiencing related symptoms will not be permitted to arrive or remain at Pine Grove.
• We ask that guests minimize all community contact between their point of departure and the resort.
• As part of the booking process guests will be provided with the safety protocols in place at Pine Grove, it is expected that all guests will comply with these protocols, and that failure to comply may lead to guests being asked to leave the resort.
• A reservation may be canceled if a guest indicates that they have any of the related symptoms
• When possible, contactless check-in will be employed. Guests can pay their invoice prior to arrival by credit card, cheque or e-transfer, and the cottage will be open upon arrival with the keys inside.
• Absolutely NO early Check in!  Our cleaning staff have a huge job getting the cottages ready and we cannot let you in before 3:30pm check in time.
• When/If contactless check ins are not possible: only 1 guest will be permitted in the office at any one time, guests will be offered hand sanitizer upon entry & exit and physical distancing requirements will be in place.
• Guests will receive an orientation message in their cabin reconfirming their health and welcoming them to Pine Grove. They will be briefed on the new health & safety procedures being employed.
• There may be a plexi glass screen in place at the office counter and or staff may be wearing a mask, dont worry we are still the same warm & welcoming hosts...it is just for your safety & ours.
• Commonly touched services including our cash register and payment machines/ipad will be sanitized after each use.
• Unfortunately our weekly Wednesday Weiner Roasts on the beach are cancelled for 2020. :(
• The fish cleaning hut can only be occupied by a single group at a time. A hand washing station is here and sanitizer, please use it.
• Guests renting boats will be required to use the same boat for the duration of their trip. No other persons will be permitted to use the boat until it has been cleaned & sanitized.
• Boats will be thoroughly cleaned & sanitized before you arrive. This includes all commonly touched surfaces such as seats, handles, boat edges, steering wheel, monitors, motors, live well etc.
• When possible guests will be requested to bring their own life jackets (We do not supply life jackets for children, please bring those with you to ensure a proper fit)
• A hand washing station/sanitizer will be provided for guests & workers located at the boat house/fish hut area and we ask that you use it and keep the area clean. 

As Members of NOTO (Nature & Outdoor Tourism Ontario) We diligently follow their Guide: Best Practices for the Safe Operation of Resource Based Tourism Businesses in Northern Ontario
This document can be found on the NOTO website www.noto.ca 






​